What To Do If Your Goods Arrive Damaged

Report the Issue Promptly

Please notify us within 2 business days of the original delivery date.

Email our customer service team with:

• Your sales invoice or order number
• A clear description of the issue
• Your preferred resolution (replacement or refund)

Provide Supporting Evidence

To enable us to raise a claim with the courier, you must supply:

• Clear photographs of the external packaging
• Images showing any damage to the box
• Photos of the damaged item(s)
• Images of any damaged cans, bottles, or contents
• Photos of the original internal packaging

Important:
Do not dispose of the packaging. Couriers often require inspection of the original packaging as part of their investigation. Failure to provide this evidence may prevent us from submitting a successful courier claim.

If damage is visible at the time of delivery, please note it on the courier’s handheld device or delivery record, or sign as “unchecked.”

What Happens Next

Once we receive the required information, we will:

• Arrange a claim directly with the courier
• Organise collection if required
• Dispatch replacement goods as quickly as possible or arrange a refund

Please note that return collection or postage for damaged goods will be arranged by Rustbuster. You will not be asked to cover return costs for items damaged in transit.

Safe Place Deliveries

If you instruct a courier to leave goods in a designated “safe place” (e.g., porch, shed, or bin) and the parcel is subsequently damaged, your rights may be reduced, as delivery is considered complete once left in the agreed location.

Rustbuster has been protecting and restoring vehicles for over 25 years. We are committed to resolving delivery issues quickly and fairly while working within courier requirements.